1.How can i get the price?

We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.

2. Can I buy samples placing orders?

Yes.Please feel free to contact us.

3.How about the delivery time ?

It depends on the order quantity and the season you place the order. Usually we can ship within 7-15 days for small quantity,and about 30 days for large quantity.

4.What is your payment term?

T/T,Western Union,MoneyGram,and Paypal.This is negotiable. The sample order : 100% The formal order :30% in advance, 70% balance was paid against the copy of BL . more detail ,please contact with our sales directly .

5.What is the shipping method?

It could be shipped by sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect).Please confirm with us before placing orders.

6.How do you make our business long-term and good relationship?

a. We keep good quality and competitive price to ensure our customers benefit ; b. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

7.Can you provide fee sample ?

Sorry . You have to pay it first . but we will return the sample fee when you put the order again (the whole container )

8.Can you accept the OEM?

Yes . we accept OEM . we have the technical team.We can do according to your requirement .

9.if first time using this kinds of stove . it is difficult to operate ?

This stove is very easy to operate . they are automatic feeding and ignite. you only make sure there are enough pellet and installation the chimney pipe . if needs ,we can send you the operation manual and the video .

10.What’s your guarantee time ?

the electrical part is one year .the other parts is three years . during this period , we can supply you the placement parts by express by free . you can receive it about 3-7 days .